Return & Exchange
Return & Exchange Options
- Return of items can be processed under the following conditions:
- Package is completely sealed and in the original packaging
- Item is reported to have issues within 2 days of receiving
- With the exception of all items that fall under FRESH
- To open a case to return/exchange, send us an email at customer.service.locale.grocer@gmail.com. Please state reason and if possible, with pictures, and we will process for approval.
- For third party items/brands carried by our website, please do not send your purchase back to the manufacturer. We will process and settle it.
- Return Item/s Shipping/Drop: To return your product, please contact us at customer.service.locale.grocer@gmail.com to coordinate. Please allow us maximum of 7 days to retrieve and exchange the contested item.